Shipping Policy

Thank you for shopping with Dazéy Candles. Every order is prepared with care, and we appreciate your patience while your items are processed and packaged.

Order Processing

Regular in-stock orders are typically processed within 3–7 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. Shipping transit time begins after the carrier accepts the package.

During holidays, sales, product launches, and periods of high order volume, processing may take longer. Any extended processing time will be communicated on our website or by email whenever possible.

Handmade and Made-to-Order Products

Because many Dazéy products are handmade or prepared in small batches, certain items may require additional processing time.

Custom floral arrangements, personalized gifts, special-event orders, preorders, and wholesale or bulk orders follow the production timeline provided in the product listing or customer quote.

If an order includes items with different processing times, the entire order may ship together when all items are ready.

Shipping Rates

Available shipping options and rates are calculated and displayed at checkout based on the order, destination, package size, and available carrier services.

Promotional shipping offers apply only during the advertised period and may include exclusions.

Tracking Your Order

When your order ships, a confirmation email containing tracking information will be sent to the email address entered at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing.

Dazéy Candles is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if a package is returned and must be shipped again.

Carrier Delays

Once an order has been transferred to the carrier, delivery times may be affected by weather, holidays, service interruptions, or other circumstances outside the control of Dazéy Candles.

If your order is significantly delayed, please contact us with your order number so we can assist with reviewing the tracking information.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around your property, mail area, and any secure delivery location.

3. Ask household members or neighbors whether they accepted the package.

4. Contact the shipping carrier for additional delivery information.

5. Contact Dazéy Candles if further assistance is needed.

Dazéy Candles will review delivery concerns individually. We cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery. Please provide your order number and clear photographs of:

• The damaged item

• The shipping box

• The mailing label

• The internal packaging

Please keep the item and all packaging until your claim has been reviewed.

Shipping Delays

If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimate and available options.

Contact

For shipping questions, please use our Contact Us page and include your full name and order number.

Website: dazeycandles.com