Returns and Refunds

We want you to feel confident when shopping with Dazéy Candles. Please review the following policy before completing your purchase.

Return Eligibility

Eligible merchandise may be returned within 14 days of delivery.

To qualify for a return, the item must be:

Unused and unworn
Unburned and unaltered
In its original condition
In its original packaging
Accompanied by proof of purchase

Customers must contact Dazéy Candles and receive return instructions before mailing an item back. Items returned without prior authorization may not be accepted.

Candles and Wax Melts

Candles and wax melts must be unused and unburned to qualify for a return.

Fragrance is personal, and scent preferences vary. We cannot accept returns or issue refunds for candles or wax melts that have been burned, warmed, melted, or otherwise used because the customer does not prefer the fragrance.

Please review the available fragrance description before purchasing. Contact us before ordering if you would like assistance choosing a scent.

Silk Scarves

Silk scarves may be eligible for return when they are unworn, unwashed, undamaged, and returned with their original packaging and tags.

Scarves showing signs of wear, perfume, makeup, washing, staining, or damage are not eligible for return.

Final-Sale Items

The following purchases are final sale unless they arrive damaged, defective, or incorrect:

Fresh flowers and floral arrangements
Custom or personalized products
Made-to-order products
Digital products and downloaded ebooks
E-gift cards and gift cards
Workshop, class, or event tickets
Wholesale and bulk orders
Items clearly marked “Final Sale”

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photographs of the item, shipping box, mailing label, and internal packaging.

After reviewing the information, Dazéy Candles may offer an appropriate replacement, store credit, or refund.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service because Dazéy Candles is not responsible for unauthorized or lost return packages.

Refunds

Once an approved return is received and inspected, we will notify you of the decision.

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is submitted.

Exchanges

We do not guarantee direct exchanges because product availability may change. If you want a different eligible item, contact us for assistance. In some situations, you may need to return the original product and place a new order.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing, production, or shipment. Custom, personalized, floral, digital, wholesale, and bulk orders may not be canceled once work has begun.

Contact

To request a return or report an order issue, use our Contact Us page and include your full name, order number, and reason for contacting us.

Website: dazeycandles.com